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How can I open a new trade/position?

Select 'Tools' from your trading platform and then 'New Order'. Complete the required information in the new window.

How can I close an open position?

Right/double click on the trade you want to close. When the order window opens, click 'Close' and then 'OK'.

What should I do if there is a problem with a particular trade?

Email us an [email protected]

How can I place/change a Stop Loss/Take Profit order?

Standard Account: You can adjust your Stop Loss/Take Profit settings in the new order window.

Why is my order triggered at a different price than the price on my chart?

The prices displayed on the MT platform charts are the maximum Bid or High (top of the bar) and the minimum Bid or Low (bottom of the bar) prices.

Why is my transaction opening with a negative value?

As spread and commission (for Advantage account) are applied.

Why is my order grayed out when I open it?

Possible causes: Your account is set to read-only. You are logged in using your read-only password.

Can I get trailing stop orders?

Yes. Please note that trailing stops are disabled when you log out or disconnect from your platform.

Can I make an instrument long and short at the same time?

Yes, it's called 'hedge'.

Why isn't my position closed when I open a reverse trade of the same size and currency?

Because hedging is allowed.

What does the 'trading context busy' message mean?

This happens if you give the platform an extra instruction, which could consist of multiple clicks or a hyperactive EA before the previous one completed.

Do you close my open positions when I'm offline?

No, we don't. If you have Trailing Stops and EAs, they will be automatically disabled if your platform is closed or you are logged out.

I suspect someone is trading on my behalf. What should I do?

The first thing you should do is change your trading account password.

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© 2018-2022 GANNMarkets Corp. LLC, First Floor, First St. Vincent Bank Ltd Building, P. O Box 1574, James Street, Kingstown, St. Vincent & the Grenadines. All rights reserved.


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GANNMarkets is a member of The Financial Commission, an independent external dispute resolution (EDR) organization. Besides dispute resolution services, the Financial Commission protects traders’ interests, providing an insurance for up to €20,000 per case.


GANNMarkets is not only the address of profit but also trust. GANNMarkets execution quality is confirmed by VMT (VerifyMyTrade) and complies with the best execution standards. A broker company with VMT Certificate ensures that customers are receiving fair and transparent pricing and thus complying with the industry-accepted best execution standards.

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Risk Warning: CFDs and FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing substantially more than your initial investment. You do not own, or have any rights to, the underlying assets. You should only trade with money you can afford to lose. Past performance is no guarantee of future performance may be subject to change. The information on this website is general in nature and does not take into account your personal objectives, financial situations or needs.


Warning: We do not provide services to Turkey, USA, UAE (and any relevant jurisdiction that they are not authorized to operate).